Log In to Your Redwin Account
Signing in takes under a minute once you know where to tap. We run through the exact steps for desktop and mobile, which credentials work, and what to do when the redwin-au.com sign-in page refuses you entry.
Sign In on Desktop and Mobile
The sign-in form sits in the top right corner of every page on our site. Mobile players get the same form through the browser; we do not require an app download for iOS or Android.
- Open redwin-au.com in your browser.
- Tap or click the Log In button in the top right corner.
- Enter your registered email and password.
- Tick Remember Me if you are on a private device.
- Press Log In and wait for the lobby to load.
- Confirm your 2FA code if you have two-factor authentication switched on.
Which Credentials We Accept
We currently authenticate accounts by email address and password. Your email is the identifier tied to your account, deposits and KYC records, so keep access to that inbox. Two-factor authentication adds a one-time code on top of your password, and we recommend switching it on from your profile settings.
Usernames and phone-number logins are not supported at this stage. If you registered with multiple emails by mistake, contact support and we will merge the accounts after identity verification.
Reset Your Password
Click the Forgot Password link under the sign-in form, enter your registered email, and we send a reset link within a couple of minutes. The link stays valid for 60 minutes; after that you need to request a fresh one.
Pick a password of at least 10 characters with a mix of letters, numbers and symbols. Resetting your password signs out all active sessions on other devices, which is a handy step if you suspect someone else has been in your account.
Fix Common Sign In Issues
Most failed logins come down to one of four causes. Work through the table below in order before contacting support; it resolves the vast majority of cases.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Caps Lock on, or an old password | Reset via Forgot Password link |
| Account locked | 5+ failed attempts trigger a 30-minute lock | Wait 30 minutes or reset your password |
| Verification pending | KYC documents still under review | Upload ID and proof of address in your profile |
| Access denied in your region | You are connecting from a restricted country | Check our restricted list or use support chat |
Frequently asked questions
Why is my Redwin Casino account locked after several attempts?
Five or more failed password attempts trigger a temporary 30-minute lock as a security measure. Reset your password via the Forgot Password link or wait for the lock to lift.
Can I stay logged in on my phone?
Yes. Tick Remember Me on the sign-in form if you are on a private device. Our sessions time out automatically after a period of inactivity to protect your balance.
How long is the password reset link valid?
The reset link is valid for 60 minutes. If it expires, request a new one from the Forgot Password page.
Can I log in with my phone number?
No. We currently support email and password sign-in only, with an optional 2FA code for extra security.
Who do I contact if I still cannot sign in?
Message our live chat, available 24/7, or email [email protected] with your registered email and a description of the error you see.