Play Safe With Us
Redwin Casino holds a Curacao licence (8048/JAZ2021-042) and treats gambling as paid entertainment, never as income. This page sets out, in plain terms, every limit you can switch on yourself, how our self-exclusion works, and where to find free, confidential help in Australia at any hour.
Our Commitment to Safer Play
We take player wellbeing seriously and build it into the platform rather than bolting it on afterwards. Every account opened with us carries our responsible gaming suite from day one, and our support team is trained to spot early indicators before they become hard problems.
Proactive measures run in the background around the clock. Our behaviour monitoring flags sudden changes in deposit size, session length or frequency, and a trained member of our team reviews the pattern before deciding whether a friendly check-in is warranted. Reality checks appear on your screen at intervals you choose, so the time you spend playing stays a conscious decision rather than a drift. Since our launch in 1999, we have steadily widened this toolkit, and we keep refining it as research on gambling harm evolves.
Know the Warning Signs
Problem gambling rarely announces itself. It shows up in habits and moods first, and the earlier you notice them, the easier they are to turn around. Run an honest eye over this list, and if several points ring true, treat it as a signal to act, not a reason to feel ashamed. Any one of us can be affected.
- Chasing losses: returning straight after a losing session to win the money back, often at higher stakes.
- Hiding play: concealing deposits, sessions or balances from a partner, family member or friend.
- Borrowing to gamble: using credit cards, payday loans or money lent by people close to you.
- Mood changes: irritability, restlessness or anxiety when you try to cut down or stop.
- Time slip: sessions running far longer than you planned, or playing through the night.
- Tilt play: betting bigger after wins to press an advantage you do not actually have.
- Neglected commitments: work, study, family or bill payments slipping because of gambling time.
- Emotional triggers: gambling mainly when stressed, lonely or upset rather than for fun.
Set Your Own Limits
Controls in Your Account
Every tool below is available right now under My Account, then Responsible Gaming, and each one takes effect immediately. You do not need to explain yourself to anyone or wait for approval.
- Deposit limit: caps the amount you can move into your account per day, week or month; set it under My Account > Responsible Gaming > Deposit Limits.
- Loss limit: stops play for the chosen period once net losses hit your chosen figure; found in the same Responsible Gaming menu.
- Wagering limit: restricts total bets placed per day or week regardless of outcome; toggle it alongside the other limit types.
- Session timeout: logs you out automatically after a set stretch, from 30 minutes up to 24 hours; activate it under Session Settings.
- Reality checks: on-screen reminders at intervals of 15, 30 or 60 minutes showing time played and net result; switch on under Session Reminders.
- Cooling-off period: freezes your account for a short break, typically 24 hours to 30 days, with no deposits or play possible; start it via Responsible Gaming > Take a Break.
- Self-exclusion: a longer, firmer block covering your whole account; see the next section for full detail.
How Self Exclusion Works
Durations and What Happens
We support five self-exclusion durations: 24 hours, 7 days, 30 days, 6 months and permanent. Once active, the block cannot be lifted early, and you will not receive any promotional emails, bonuses or personalised offers from us for the whole period. We make it firm on purpose, because an easily reversed block is no protection at all.
| Duration | Your account | Reactivation |
|---|---|---|
| 24 hours to 30 days | Frozen; login blocked; balance retained | Automatic at expiry; limits stay in place |
| 6 months | Frozen; balance may be withdrawn on request via support | On request, after a cooling-off review by our team |
| Permanent | Closed at your instruction; balance paid out to your verified method | No reactivation; a new account cannot be opened with the same details |
Balances and Open Bets
Your balance stays yours, always. While excluded, you can request a withdrawal of remaining funds at any time by emailing [email protected] with your account details, and we process it through your verified withdrawal method within our standard 1 to 3 business days. Open bets already placed are settled normally and any winnings are added to your balance and paid out with the rest. To start any self-exclusion, contact our live chat (open 24/7) or email us, and we confirm it in writing within one hour.
Keeping Minors Off Our Site
You must be 18 or over to hold an account with us, and we enforce this through KYC checks: an identity document is required before your first withdrawal, and date-of-birth mismatches close the account with any deposits refunded. We run these checks proactively as well, not only at cash-out, and accounts opened with false age information are terminated without exception.
If children or teenagers can reach a device you gamble on, a few parental tools close the gap. Net Nanny, Qustodio and GamBlock each block gambling sites at the device or network level, and most let you password-protect the settings separately from your casino login. Never leave an active session unattended, and do not save your password in a shared browser. These steps cost nothing and take minutes to set up.
Where to Get Free Help
Sometimes the right move is a conversation with someone outside the game entirely, and in Australia that support is free, confidential and available at all hours. These organisations help you directly, independent of us, and we list them because they work.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 telephone counselling plus live chat and email for you and your family.
- Lifeline Australia: 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is weighing on your mental health.
- National Debt Helpline: 1800 007 007, ndh.org.au, free financial counselling for gambling-related debt, Monday to Friday.
- Relationships Australia: 1300 364 277, relationships.org.au, counselling for partners and families affected by gambling.
Talk to Our Support Team
Our live chat runs 24 hours a day, every day, and the team handling responsible gaming queries is the same team that activates your limits, so one conversation covers everything. If you prefer email, write to [email protected] with the subject line Responsible Gaming and we respond within a few hours, sooner in most cases.
When you contact us, tell us only what you want us to do: raise a limit, take a break, or close things down. There are no lectures, no judgment and no need to justify yourself. You set the pace, we handle the mechanics, and the record of your request stays on your account so the protections cannot quietly disappear.
Frequently asked questions
Can I lower my deposit limit straight away?
Yes. Tightening any limit takes effect immediately under My Account > Responsible Gaming. Increases, by contrast, have a waiting period before they apply, so the tools always favour restraint.
Can I cancel a self-exclusion early?
No. A self-exclusion, including the 24-hour option, runs its full course and cannot be lifted by you or by our support team. Only the 6-month option has a review step, and even then reactivation is our decision, not automatic.
What happens to my money if I self-exclude permanently?
Your account is closed at your instruction and the full balance is paid out to your verified withdrawal method within our standard 1 to 3 business days. Nothing is forfeited.
Are these support services really free?
Yes. Gambling Help Online, Lifeline, the National Debt Helpline and Relationships Australia are free, confidential and independent of Redwin Casino. Calling Gambling Help Online on 1800 858 858 costs nothing from any Australian phone.