Redwin Casino Terms and Conditions

These terms set out the rules for using our platform. By registering an account at Redwin Casino you accept every clause below, so read them before you play.

Accepting Our Terms

Opening an account, logging in or placing a single wager on our platform counts as acceptance of these terms. They take effect the moment you complete registration and remain binding for as long as your account stays open. If you do not agree with any clause, stop using the platform and contact our support team before you deposit.

These terms form the entire agreement between you and us regarding your use of the platform.
Where a specific promotion carries its own rules, those rules sit alongside these terms, and both apply.
We may update these terms from time to time; the version on this page is the one in force at any given moment.
You confirm you have read and understood the Responsible Gambling section before you play for real money.

Who May Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. Only one account per person, per household and per payment method is permitted. You must reside in a jurisdiction where online gambling is lawful. We do not accept players from the United States, the United Kingdom, France, the Netherlands or Spain.

1. You warrant that all details you give at registration are accurate, current and your own.
2. Before your first withdrawal we verify your identity with a valid ID document, proof of address and confirmation of your payment method.
3. If we cannot complete verification, we may suspend the account and hold funds until you supply acceptable documents.
4. Duplicate accounts are void, and any balance on a second account may be forfeited.

Deposits, Withdrawals and Verification

You can deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum or Tether, with a minimum deposit of 20 AUD. Withdrawals run through bank transfer, Visa, MiFinity, Jeton, Bitcoin or Tether, with a minimum of 50 AUD and a weekly cap of 10,000 AUD. We process withdrawals within 1-3 business days after verification, with no fees from our side.

1. Funds must come from a source you own; third-party deposits are rejected.
2. Withdrawals go back to the same method used for depositing wherever that is technically possible.
3. An account left dormant for 12 consecutive months may attract an administration review before any remaining balance is released.
4. We may request fresh verification documents at any stage of your account life, not only at the first withdrawal.

Bonus Rules You Must Follow

Bonuses, free spins and cashback offers on our platform carry specific rules published with each promotion. The general framework below applies unless a promotion states otherwise. Misuse of any offer can void your winnings and lead to account closure.

1. Each bonus has a wagering requirement, and bonus funds convert to withdrawable cash only once that requirement is met.
2. While a bonus is active, the maximum bet per round or spin is limited; exceeding it can void the bonus and any winnings.
3. Some games are excluded from bonus play or contribute at a reduced rate; the promotion page lists them.
4. Bonuses expire if the wagering requirement is not cleared within the stated validity period.
5. Only one bonus may be active at a time unless a promotion says otherwise.
6. We may withhold winnings derived from patterns we reasonably consider to be deliberate bonus abuse.

Conduct We Do Not Permit

We expect honest play. The following conduct breaches these terms and may cost you your account, your balance, or both. Where we suspect criminal conduct, we reserve the right to report it to the relevant authorities.

1. Fraud of any kind, including false registration details or fabricated verification documents.
2. Chargebacks, reversed payments or any dispute of a deposit you authorised and used on the platform.
3. Multiple accounts opened to claim repeated welcome offers or bypass limits.
4. Collusion with other players or use of bots, scripts or automated tools to place wagers.
5. Use of a VPN, proxy or similar technology to mask your location and access the platform from a restricted country.
6. Exploiting software errors or game malfunctions; affected wagers are void.

Limits and Self Exclusion

Gambling should stay affordable and enjoyable. Our platform lets you set deposit limits, loss limits and session reminders, or take a cooling-off break, at any time from your account settings or by contacting support. If you want to self-exclude, tell us and we will close your account for the period you choose, and you will not be able to reopen it early.

1. We will never market to a self-excluded account during the exclusion period.
2. Where we notice signs of gambling-related harm, such as chasing losses or irregular spending patterns, we may contact you and offer limits or a break.
3. Free, confidential help is available 24/7 from Gambling Help Online on 1800 858 858.
4. Self-exclusion requests take effect as soon as practicable after we receive them.

Account Closure and Complaints

You may close your account at any time by contacting our support team, available 24/7 via live chat or at [email protected]. We will pay out any withdrawable balance before closure. We may also close or suspend an account where these terms are breached or where verification fails.

1. Complaints go first to our support team, who will acknowledge and investigate them.
2. If you are not satisfied with the outcome, you may escalate the matter to the Curacao eGaming authority that licenses us.
3. These terms are governed by the laws of the jurisdiction of our licence, number 8048/JAZ2021-042.
4. If a court finds any clause unenforceable, the remaining clauses stay in force.

How We Update These Terms

We review these terms regularly and publish the current version on this page. Changes take effect immediately upon publication unless we state a later date. Where a change materially affects your rights, we will also notify you by email or an on-platform message before it takes effect.

1. Your continued use of the platform after publication counts as acceptance of the updated terms.
2. If you disagree with a change, you may close your account before it takes effect.
3. We recommend you revisit this page each time you accept a major promotion.
4. We have operated under the same licence framework since our launch in 1999 and apply the same transparency standard to every revision.

Frequently asked questions

How old do I have to be to play at Redwin Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher.

Can I hold more than one account?

No. Only one account per person, per household and per payment method is allowed. Duplicate accounts may be closed and their balances forfeited.

When can I withdraw my bonus winnings?

Once you meet the wagering requirement of the specific promotion and your account is verified. Withdrawals are processed within 1-3 business days.

How do I set deposit limits or self-exclude?

Open your account settings or contact support at any time. We will apply deposit limits, loss limits, session reminders or self-exclusion as soon as practicable.

What happens if I break these terms?

Depending on the breach, we may void bonuses and winnings, suspend your account, or close it permanently and withhold the balance.