AML and Verification at Redwin Casino
Every account on our platform is subject to identity checks and transaction monitoring. This page sets out exactly when we verify you, which documents we ask for, and what happens if a check raises a question.
Our Anti-Money Laundering Commitment
Redwin Casino has operated under a Curacao eGaming licence (8048/JAZ2021-042) since 1999, and Redwin Gaming N.V. carries full responsibility for meeting the anti-money-laundering and counter-terrorism-financing obligations attached to that licence. We hold a zero-tolerance position on funds derived from criminal conduct, and we report suspicious activity to the authorities of our licence jurisdiction without notifying the account holder concerned.
Our commitment covers three areas: identifying who plays on our platform, understanding where their money comes from, and monitoring how it moves. Verification is not a marketing exercise or an optional extra, it is a legal duty we owe to our regulator, and it protects honest players by keeping laundered money out of the games you play.
Our licence obligations at a glance
- Customer due diligence at registration, first withdrawal and ongoing review points
- Enhanced due diligence for high-value or unusual transaction patterns
- Suspicious transaction reporting to the Curacao competent authority
- Record keeping for the statutory retention period
- Staff training and independent compliance audits
When Redwin Casino Verifies You
We verify in three situations. First, at registration, where we confirm your email, date of birth and stated residential address against basic records. Second, before your first withdrawal, when full identity verification becomes mandatory and no payout leaves our platform until it is complete. Third, at ongoing thresholds and review points, where large deposits, cumulative turnover or behaviour flagged by our monitoring systems trigger a fresh document request.
| Check | Typical documents | When we ask |
|---|---|---|
| Identity | Passport, national ID card or driving licence | Registration and first withdrawal |
| Address | Utility bill, bank statement or tenancy agreement dated within 3 months | First withdrawal and periodic review |
| Payment ownership | Photo of the card showing first 6 and last 4 digits, or a wallet or bank statement showing the account name | Before any withdrawal to that method |
| Age confirmation | Any government document proving you are 18 or over | Registration, checked against your ID at first withdrawal |
Verification, Step by Step
You upload documents yourself from the verification tab in your account, so nothing changes hands by email unless we explicitly request it during a complex case. Our compliance team reviews each file in the order it arrives, and you can track the status of every item in the same tab.
- Log in and open the verification tab in your account profile.
- Select the document type requested and photograph or scan the original, uncropped, with all four corners visible.
- Upload the file through the secure form, never by live chat.
- Watch the status change from pending to under review to approved.
- Respond to any clarification request within 14 days through the same tab.
- Receive written confirmation once your account is fully verified.
Processing time and document safety
Standard checks are finished within 24 to 72 hours, and complex cases, such as source of funds reviews, may take up to 5 business days. Files are transmitted over encrypted connections and stored on servers with access restricted to the compliance team that needs them. We never share your documents with third parties except where our licence obliges us to cooperate with a regulator, a court or a financial intelligence unit.
Source of Funds Requests
A source of funds request asks a simple question: where did the money you deposited actually come from? We raise it when cumulative deposits or a single deposit exceeds a level our risk rules flag, when betting patterns are inconsistent with your verified profile, or when deposits arrive through multiple payment methods in a short window. It is a routine part of Curacao licence compliance, not an accusation.
- Payslips or an employment contract covering recent months
- Bank or crypto wallet statements showing the funds landing in your account
- Tax returns or dividend and interest statements
- A signed sale contract for property, a vehicle or other assets
- Inheritance or gift documentation where those are the source
Frequently asked questions
How long does verification take before my first withdrawal?
Standard document checks finish within 24 to 72 hours, and complex cases take up to 5 business days. Your withdrawal is then processed within 1 to 3 business days.
Why do I have to withdraw to the same method I deposited with?
Our same-method rule prevents funds from moving through your account between unrelated payment channels, which is a classic laundering pattern. If a method cannot receive withdrawals, such as Neosurf or CashtoCode, we pay out to a verified bank account or wallet in your name instead.
I deposit with Bitcoin. Do the rules still apply?
Yes. Crypto deposits follow the same monitoring thresholds, and you may need to share a wallet statement showing where the coins originated before a large withdrawal is released.
What happens if I refuse to send documents?
Withdrawals are suspended, gaming can be blocked, and after 14 days without a response the account is closed and the balance returned by the original payment method, minus any amounts we are legally required to hold.