How We Handle Your Personal Data
This Privacy Policy explains what personal information Redwin Casino collects when you play on redwin-au.com, why we collect it, how we protect it, and the choices you can make about it.
Data We Collect From You
When you register an account, deposit funds or play at Redwin Casino, we collect only the information needed to run your account and meet our legal obligations under the Curacao eGaming licence (8048/JAZ2021-042).
We group the data into the following categories. Each category serves a specific purpose and is stored separately.
- Identity data: your full name, date of birth, email address and phone number.
- Verification documents: ID document, proof of address and payment method verification, collected as part of KYC before your first withdrawal.
- Transaction data: deposits and withdrawals, amounts, methods such as PayID, Visa or Bitcoin, and payment status.
- Technical data: IP address, device type, browser language and approximate location derived from your IP.
- Gameplay behaviour: games played, bet sizes, session times, bonus usage and account history.
- Marketing preferences: whether you opted in to receive bonus offers by email or SMS, and which channels you chose.
How We Use Your Information
We use your data to create and manage your account, verify your identity and age under KYC requirements, process deposits and withdrawals, and prevent fraud and money laundering on our platform.
We also monitor gameplay patterns to support responsible gambling, for example when setting deposit limits or session reminders. Where you have given consent, we send marketing messages about promotions such as our weekly 10% cashback or weekend reload bonus.
Finally, we use data to comply with legal and regulatory obligations, including reporting requirements imposed by our licensing authority and applicable Australian gambling law.
Our Legal Bases for Processing
Contract: we process your data to set up and maintain your player account, honour bonuses such as the 100% welcome offer up to 1000 AUD, and pay out winnings. Without this data we cannot provide the service you signed up for.
Legal obligation: identity verification, anti-money-laundering checks and record-keeping requirements mean we must collect and retain certain data regardless of your preferences.
Legitimate interest: we process technical and gameplay data to secure our platform, detect fraud and multiple accounts, and monitor for signs of problem gambling, always balancing our interest against your rights.
Consent: marketing communications and non-essential cookies are only processed where you have actively opted in. You can withdraw consent at any time without affecting your account.
How Long We Keep Records
We retain each category of data only as long as necessary. Transaction and KYC records are kept for a minimum of 5 years after account closure to satisfy regulatory requirements, after which they are securely deleted or anonymised.
Marketing data is retained until you withdraw consent or your account is deleted, whichever comes first. Technical logs are kept for a shorter period, typically up to 12 months, for security and troubleshooting purposes.
| Data category | Retention period |
|---|---|
| KYC and identity documents | 5 years after account closure |
| Transaction data | 5 years after account closure |
| Account and gameplay history | 5 years after account closure |
| Marketing preferences | Until consent withdrawal or deletion |
| Technical and IP logs | Up to 12 months |
Who We Share Data With
We never sell your personal data. We share it only with parties who help us operate Redwin Casino, and only to the extent needed for their role.
These parties include payment processors handling methods such as Visa, MiFinity and Bitcoin, KYC and AML verification providers, our licensing authority and other regulators where legally required, and analytics and IT service providers acting under contract.
Each recipient is bound by data protection terms restricting how they may use your information, and we disclose only the minimum data each party needs.
Your Rights Over Your Data
You control your personal data. You can exercise any of the rights below at no cost by contacting our support team at [email protected] or via 24/7 live chat.
We respond to requests within 30 days. Where a request concerns marketing consent, we action it immediately.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing communications at any time.
- Complain: raise a complaint with the relevant data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies that only run with your consent. You can change your cookie settings at any time from the banner or your browser settings.
Full details of each cookie category, its purpose and lifetime are set out in our separate Cookie Policy page.
How We Protect Your Data
We encrypt data in transit using TLS and encrypt stored data at rest. Access to player records is restricted through role-based access controls, and staff can view personal data only where their duties require it.
We log access to sensitive systems and run regular security reviews. If a data breach occurs that affects your rights, we will notify you and the relevant supervisory authority without undue delay, in line with our legal obligations.
Payments are protected by the same controls used by our payment providers, and we never store full card numbers on our servers.
Contact Our Data Team
For any question about this policy or your personal data, contact our Data Protection Officer at [email protected] or write to Redwin Gaming N.V., referencing your account email. We answer privacy enquiries within 30 days.
If you are unhappy with how we handled your request, you may also complain directly to the data protection authority in your jurisdiction.
Frequently asked questions
How long does Redwin Casino keep my ID documents?
We retain KYC documents for 5 years after your account is closed, as required by our regulatory obligations, then delete or anonymise them.
Can I stop marketing emails from Redwin Casino?
Yes. Withdraw consent at any time through your account settings or by clicking the unsubscribe link in any email. Marketing stops immediately.
Does Redwin Casino sell my personal data?
No. We share data only with payment processors, KYC providers, regulators and service providers who need it to run the casino.
How do I request a copy of my data?
Email [email protected] or use 24/7 live chat. We provide your data in a structured format within 30 days at no charge.
What happens to my data if a breach occurs?
We notify affected players and the relevant supervisory authority without undue delay, in line with our legal obligations.